Terms and conditions
Brand Experts · draft of 7 October 2026
1. About us
- Legal name: Brand Experts (Pty) Ltd
- Registration number: 2020/130608/07
- VAT number: [VERIFY - VAT number not on file]
- Physical address: 293 Summit Road, Knoppieslaagte, Centurion, 0157 [VERIFY trading address]
- Email: info@brandexperts.co.za
- Website: https://shop.brandexperts.co.za
- Directors: [VERIFY - list directors as required by ECTA s43]
2. Prices
All prices are in South African rand and include VAT at 15%. Quantity prices apply to the total quantity of one product (all colours and sizes) in one order. Prices exclude branding unless stated; branding is quoted separately. We may correct obvious pricing errors before accepting an order.
3. Orders and acceptance
An order is accepted when payment is confirmed and we email an order confirmation. Stock is held by our supplier partner and shown in good faith; if an item is no longer available we will offer an alternative or a full refund.
4. Payment
Payments are processed by PayFast. Business customers may apply for account terms and pay by EFT against a pro-forma invoice. [REVIEW: EFT banking details to be added.]
5. Branded and made-to-order goods
Branded and custom-made goods are produced to your specification after you approve a digital proof. Once you approve the proof, the order cannot be cancelled. Colour matching is close but not exact across materials.
6. Delivery
See the delivery policy. Risk passes to you on delivery or collection.
7. Cooling-off (ECTA s44)
Consumers may cancel an online purchase of unbranded goods within 7 days of receiving them without reason. The statutory exclusions in ECTA s42 apply - including goods made to your specifications, such as branded items.
8. Defective goods (CPA s56)
Goods that are defective or unfit for purpose may be returned within six months for repair, replacement or refund, as the Consumer Protection Act provides.
9. Medical items
Medical and first-aid products are supplied on enquiry only. No medicines are sold through this store.
10. Law
These terms are governed by South African law. Nothing in them limits rights you have under the Consumer Protection Act or the Electronic Communications and Transactions Act.